The Customer Relationship Blog

Dropshipping is notoriously well known in the ecommerce entrepreneurship circles. Why? Because it requires no upfront inventory and platforms like AliExpress, and apps like Oberlo make it so easy that even children can get up and running in a matter of hours. But the...

Why is this Topic Important? Creating an effective communication mix with your customers is very important. I see too many business owners, and ecommerce businesses relying solely on email communication. I think relying only on email is taking the easy way out. The...

1) The 'About' page is the 2nd most visited page on your site https://www.instagram.com/p/BX4NgcFDwwW/?taken-by=connectwcoach 2) Send free samples to Instagram influencers https://www.instagram.com/p/BX5_SZDjCwM/?taken-by=connectwcoach 3) Buy misspells of your domain...

What Exactly is the Abandoned Cart Problem? Abandoned cart emails are a great way to stay top of mind for customers who dropped their shopping carts. In this post we will investigate why carts are abandoned, and how to use cart recovery emails, phone calls and SMS...

What is Customer Relationship Management (CRM) CRM is a term for a software used by companies to better understand their customers and audience. For example, a CRM would tell a salesperson when the last time their lead was on their website, what blogs on their website...

Example of a Great “Thank You” Phone Call Script [Customer’s First Name]? My name is [Your Full Name] and I’m the owner/founder/designer/head of customer experience at [Store Name]. This is the same opening we use in our “Abandoned Checkout” and general Feedback...

5 Rules When Calling Your Customers   Rule #1: Do Not Call with the Purpose to Sell There are only three (3) reasons why you should be calling a customer: Proactively solving a problem for a pre-sale (abandoned checkout) or post-sale customer Getting feedback...

I’ve been sharing my message for entrepreneurs to call their customers. It’s always great to hear from those who are physically picking up the phone and calling customers (mostly because it’s quickly followed by a confirmation of its effectiveness); but I do get a...

As ecommerce store owners, we want to make it as easy as possible for a customer to successfully purchase our product. Many times we opt for minimalist forms in the hopes of ushering a potential customer through our sales funnel. But does this really work? Hint: It...

Download the 5 benefits slideshow here After I started calling customers to just simply say “thank you” I saw a huge change in my outlook and my overall optimism about my business. For one, I was making more money through upsells, but I was also building better...

I started calling abandoned cart customers in my effort to convert shoppers around 6 months ago. The results were extremely positive seeing a 55% abandoned cart recovery rate. Given the success I recently decided to increase the breadth of my calls to also include...

After running my store for over a year and reading hundreds of blogs and articles around increasing sales and optimizing conversions, none helped me as much as this one simple tactic. Calling my customers. WHY? Abandoned cart customers are the warmest leads you could...

As the title of the post suggests I’m going to be talking about one improvement I’ve implemented which I feel has made probably the best impact on revenue. Not only in recovering of abandoned carts but also increasing the average cart value that each successful...